To solve for these problems, SummitMedia worked with Mr. Master on a trial run of the then brand-new AIM software. In fact, SummitMedia was Mr. Master’s second client, at a time when AIM’s automation technology was thought of as impossible. SummitMedia considered the set up very easy and the trial run was a success. It has since depended on Mr. Master and AIM for more than a decade now, using it to automatically load all barter/network contract spots and to fulfill affidavits within 24 hours.
Throughout that time, Mr. Master’s customer service approach has been personal and customized. For example, the teams know each other on a first name basis, and as SummitMedia’s contracts have grown and new network jobs have come in, Mr. Master has been there to quickly and easily get them set up in the system. This prevents SummitMedia from having to do this admin work itself and helps AIM become an even more turnkey workflow solution.
In addition, AIM has allowed SummitMedia’s local traffic and production teams to easily handle network barter management when working from home and to quickly set up alternate or temporary logins and permissions when employees take PTO. SummitMedia’s corporate office also utilizes AIM’s Tracker feature to get an overarching view into how each of its markets are performing, eliminating the time it would take for the corporate office to pull individual reports for its now nearly 50 markets.